Technical Support

TECHNICAL SUPPORT

Do you have the latest version of Textures®? The current release is Textures® version 2.1.5
Check the Technical News Page for late-breaking developments, bug fixes, etc.

Are you seeing jagged or blocky characters on the screen? You need to update your copy of ATM. This is our most common support issue.

If you need help with TeX or LaTeX please visit our list of TeX Links, or hire a TeX Wizard.

If you don't see something here which we should cover, please write us! ---Webmaster.

FAQ's

TEXTURES 2.1 This area contains all the information about Textures 2.1, including installation and documentation for Textures, Alpha and BBEdit.

UPDATES Links to download the updates for your particular Textures version. This covers Textures 1.7 through 2.1.

MEMORY INCREASE Step-by-step instructions on how to increase the memory allocation for Textures.

FILE SAVING Step by step instructions on how to export to PS, EPS, PDF, PICT and JPEG.

SPELL CHECKING A quick-start guide to Excalibur, a spell checker that knows to skip commands on spell checking.

TEXTURES & GRAPHICS How to place graphics in a Textures document.

APPLE EVENTS Information on the Apple Event suite associated with Textures.

TEXTURES & ALPHA Alpha is a programmable external editor that uses Textures' Apple Event suite to allow seemless integration.

TEXTURES & BBEDIT BBEdit also has plugins available that use the Textures event suite.

TIPS & TRICKS A list of tips and tricks that can make your experience with Textures easier, faster, and more productive.

TEX/ LATEX LINKS Common resources to help with answering TeX and LaTeX questions.

What seems to be the trouble?

TROUBLE- SHOOTING Step-by-step questions to help you clearly identify (and hopefully fix) problems on your own.

REQUIREMENTS, INTERFACES, AND INCOMPATIBILITIES A description of system requirements, application and extension conflicts, and interface issues.

PRINTING Printing problems include no output from the printer, or substituted fonts, or other printing anomalies. A printing problem may be a font problem in disguise.

FONTS Font problems can be simple matters of font-file placement, or they can involve complex encoding vectors. This page will help more with the former. Font problems may likewise be printing problems in disguise. If you're seeing jagged fonts on screen, you need to read about ATM.

FORMATS How to make a format.

LATEX 2E Some of the more common problems and solutions, as well as links to CTAN sites, where you can get the latest version of LaTeX2e.

AMS ISSUES Anything to do with the AMS fonts, AMS-TeX, or AMS-LaTeX.

INSTALL & SET UP Does this sound familiar? --- "You must have system 6.0.5 or later. . . " Are some of your format names in the typeset menu gray? The install page will help!

ATM An extension that Textures needs to display PostScript fonts correctly, and for printing to non-PostScript printers. This area has up-to-date information on the extension.

WRITE US If you are having problems that you can not fix on your own, please write us an e-mail.

© Blue Sky TeX Systems

TEXTURES 2.1	This area contains all the information about Textures 2.1, including installation and documentation for Textures, Alpha and BBEdit.
UPDATES	Links to download the updates for your particular Textures version. This covers Textures 1.7 through 2.1.
MEMORY INCREASE	Step-by-step instructions on how to increase the memory allocation for Textures.
FILE SAVING	Step by step instructions on how to export to PS, EPS, PDF, PICT and JPEG.
SPELL CHECKING	A quick-start guide to Excalibur, a spell checker that knows to skip commands on spell checking.
TEXTURES & GRAPHICS	How to place graphics in a Textures document.
APPLE EVENTS	Information on the Apple Event suite associated with Textures.
TEXTURES & ALPHA	Alpha is a programmable external editor that uses Textures' Apple Event suite to allow seemless integration.
TEXTURES & BBEDIT	BBEdit also has plugins available that use the Textures event suite.
TIPS & TRICKS	A list of tips and tricks that can make your experience with Textures easier, faster, and more productive.
TEX/ LATEX LINKS	Common resources to help with answering TeX and LaTeX questions.

TROUBLE- SHOOTING	Step-by-step questions to help you clearly identify (and hopefully fix) problems on your own.
REQUIREMENTS, INTERFACES, AND INCOMPATIBILITIES	A description of system requirements, application and extension conflicts, and interface issues.
PRINTING	Printing problems include no output from the printer, or substituted fonts, or other printing anomalies. A printing problem may be a font problem in disguise.
FONTS	Font problems can be simple matters of font-file placement, or they can involve complex encoding vectors. This page will help more with the former. Font problems may likewise be printing problems in disguise. If you're seeing jagged fonts on screen, you need to read about ATM.
FORMATS	How to make a format.
LATEX 2E	Some of the more common problems and solutions, as well as links to CTAN sites, where you can get the latest version of LaTeX2e.
AMS ISSUES	Anything to do with the AMS fonts, AMS-TeX, or AMS-LaTeX.
INSTALL & SET UP	Does this sound familiar? --- "You must have system 6.0.5 or later. . . " Are some of your format names in the typeset menu gray? The install page will help!
ATM	An extension that Textures needs to display PostScript fonts correctly, and for printing to non-PostScript printers. This area has up-to-date information on the extension.
WRITE US	If you are having problems that you can not fix on your own, please write us an e-mail.