Shipping & Return Policy
Standard Shipping Information
Thank you so much for checking in! Our team is working diligently to get your order processed and shipped as soon as possible. We thank you for your support with Blue Sky and look forward to you planning to do more of what you love!
Shipping Update 11/20/2023: We understand how important it is to get your order and planning on time, and we appreciate your patience as we strive to get it to you as soon as possible! We are experiencing a high volume of order with limited staff. Rest assured, we are doing our very best!
Black Friday - Cyber Monday Shipping Times: Please expect increased processing and shipping times during the busiest time of the year for orders received between Monday, Nov. 20 - Nov. 30.
If you have any questions about an order or would like information on when your order will arrive, please contact customer service at firstname.lastname@example.org or visit our contact form here: Contact Blue Sky
HOLIDAY SHIPPING SCHEDULE
Blue Sky shipping will be unavailable on the following days, and will resume the normal shipping schedule the next business day:
- Monday, January 2, 2023: New Year’s Day (Observed)
- Monday, January 16, 2023: Martin Luther King Jr. Day
- Monday, February 20, 2023: President’s Day
- Monday, May 29, 2023: Memorial Day
- Monday, June 19, 2023: Juneteenth
- Monday, July 3, 2023: Day Before Independence Day
- Tuesday, July 4, 2023: Independence Day
- Monday, September 4, 2023: Labor Day
- Monday, October 9, 2023: Indigenous Peoples Day
- Friday, November 10, 2023: Veteran’s Day
- Wednesday, November 22, 2023: Early Closure
- Thursday, November 23, 2023: Thanksgiving Day
- Friday, November 24, 2023: Friday after Thanksgiving Day
- Monday, December 25, 2023: Christmas Day
- Tuesday, December 26, 2023: Day After Christmas
- Monday, January 1, 2024: New Year’s Day
Blue Sky shipping rates are calculated based on the total product dollar amount subtotal in your cart (excluding tax). Blue Sky will not refund shipping for an incorrect shipping method selected.
BLUE SKY GUARANTEES THAT OUR PRODUCTS WILL ARRIVE AT THEIR DESTINATION DEFECT-FREE. IF YOU ARE NOT SATISFIED WITH THE CONDITION OF YOUR PRODUCT, PLEASE CONTACT CUSTOMER SERVICE TO RETURN IT AND WE WILL REPLACE IT OR ISSUE A CREDIT. PLEASE FOLLOW THE RETURN PROCEDURES OUTLINED BELOW. FOR BINDER RETURNS, PLEASE SEE THE FOLLOWING SECTION. FOR FURTHER ASSISTANCE PLEASE CALL OR EMAIL BLUE SKY CUSTOMER SERVICE. WE ARE HAPPY TO ADDRESS YOUR CONCERNS IN ACCORDANCE WITH THIS POLICY.
- Items Listed as Final Sale Banner are Final Sale. These items are not available for returns or refunds. Items may include "All sales are final on this "YEAR" planner/calendar" on the top of the description. Please ensure you are buying the correct YEAR for your planner by reviewing the item title and description.
- All returns must be received within 30 days of the order ship date.
- Returns can only be accepted for new and unused products.
- Please call or email Blue Sky Customer Service to initiate a return and receive a Return Merchandise Authorization (RMA) number.
- Include a copy of either your email confirmation or your packing slip with your return along with the issued RMA number.
- Please provide all contact information (Name, Address, Phone Number, Email) on your paperwork if it is not already stated on your packing slip or order confirmation.
- Please note that shipping and handling for returns may not be refunded.
- If you have any questions or concerns regarding this policy or a return, please contact Blue Sky Customer Service.
- Blue Sky Digital Gift cards purchased from Blue Sky are non-refundable. We do not offer cash refunds, exchanges, or returns for gift card purchases, except where required by law. If you have misplaced your gift card # or need us to email you the # again, feel free to contact us.
- Blue Sky Digital Gift Cards are only redeemable for merchandise on www.bluesky.com.
- Blue Sky Digital Gift Cards do not expire.
- Blue Sky Digital Gift Cards may only be redeemed toward the purchase of eligible goods and services provided by Blue Sky on www.bluesky.com. Eligible goods and services are subject to change at our sole discretion. Blue Sky Digital Gift Cards are not accepted at retail locations or other e-commerce sites where Blue Sky products may be sold
BINDER RETURN POLICY
- All binder returns must be issued a Return Merchandise Authorization (RMA) number prior to the consumer returning the product.
- For all returns, the customer is responsible for all shipping charges.
- Returns can only be accepted for new and unused products.
- Once the RMA is issued, a Customer Service representative will provide you with detailed information on returning your binders, to ensure that you receive proper credit.
- Failure to comply with these policies may result in no credit for the items returned.
Please mail all returns to:
Attn: Web Returns
410 Exchange, Suite 250
Irvine, CA 92602
- To exchange a product please follow the return policy instructions above to receive a refund on your purchase then place an additional order on website for the item you wish to exchange your return for.
If you would like to cancel your order, please contact our customer service team for assistance. Please note that orders are not eligible for cancellation once they have shipped. Please email Blue Sky Customer Service.
- Orders placed prior to 10:00am PST Monday-Friday can be cancelled within 1 hour of placing the order. This option is available for registered member users online through the My Account page. Simple click on "cancel" to your corresponding order.
- For customers requiring assistance please call customer service within 1 hour of placing your order to make an attempt to cancel and stop shipment of your order.
Blue Sky does not accept payment in the form of cash, check or money order; however, Blue Sky accepts the following payment methods:
- American Express
At this time, we are unable to maintain excess inventories to sell wholesale; however, we can offer a discount for bulk purchases or assist you with shipping options and costs on orders of $1,000 or more. Please send us the following information and we will be happy to assist you.
- Product Name/Item Number
- Approximate Quantity
- Shipping destination zipcode
- Please note: All of our special orders must be pre-paid prior to shipping with a valid credit card.
Please email your request to Blue Sky Customer Service.